FAQs
Peach Paw Collective is ready to answer your frequently asked questions!
Q: How do payments work?
All payments are made securely through Scritches. Full payment is due by 11:59 PM EST the night before services begin. If not, Scritches will automatically charge your card on file.
Q: What’s your cancellation and late payment policy?
Cancel 10 days or less before booking? $50 deposit forfeit
Cancel the day before or during service? Full balance is due
Late payments? 10% late fee per day. 30+ days = collections + client covers fees
Major Holidays? $10 upcharge
Last-minute booking (within 3 days)? $10 fee
Q: What is Scritches?
It’s the client portal you’ll use to manage your bookings, make payments, complete intake forms, and check report cards. It’s your staycation command center!
Q: Do you offer drop-ins only?
Yes! Refer to our rates above for pricing.
Q: What does home care include during my pet’s staycation?
Light home care is always part of the Peach Paw experience. We’re happy to bring in mail, take out trash, and water a few household plants so your home remains comfortable and cared for while you’re away.
We always clean up after ourselves. If you have specific preferences regarding used sheets or towels during overnight stays, please let us know in advance.
Please note: Peach Paw Collective does not offer deep cleaning or housekeeping services. This includes dishwashing, laundry, sweeping, or general home cleaning.
Q: Do you require a deposit?
Yes, a $50 deposit via Scritches secures your requested dates and goes towards final payment. I’m a one-woman show and only book one client at a time to ensure personalized care.
Q: How do we communicate?
Open, clear, smooth-as-peanut-butter communication is key! You can text or call me at 678-962-7353. I will send report cards (check-ins) via scritches. For emergencies only, my personal number is available. As backup, you can email info@peachpawcollective.com.
Q: What if I come home early or leave late?
Early arrival? Full fee still applies. Late departure? Additional fees apply depending on the service.
Q: Will I get daily updates?
Absolutely. Think of it as your pet’s daily itinerary. Expect photos, videos, and report cards. All thanks to Scritches, our booking software.
Q: What areas do you serve?
Old Fourth Ward, Grant Park, Reynoldstown, Virginia Highland, Southeast Midtown, Buckhead, and Brookhaven.
Q: How far in advance can I book?
Currently, you can book up to 3 months in advance. Planning ahead ensures we get to curate the ultimate staycation together!
Holiday Rates
Holiday bookings include a per-holiday upcharge. Each observed holiday date is billed separately.
Example: Christmas Eve and Christmas Day are each considered individual holidays and are subject to a holiday rate.
Peach Paw Collective is committed to providing an accessible website experience. If you encounter any difficulties using our website, please contact us, and we will be happy to assist you.